Barclays bank working to update balances after tech outage

Barclays has stated the “technical subject” impacting funds and transactions for purchasers has been resolved, however remains to be engaged on updating financial institution balances for some clients.

The financial institution stated delayed funds had been processed however that it was nonetheless “addressing any excellent points”, following days of disruption.

On Friday when the outage started, clients informed the BBC they have been having bother with cellular and on-line banking, and in addition making important funds.

The technical points weren’t brought on a cyber assault, it’s understood, however the financial institution has not defined what was behind the issue or what number of clients have been affected.

“We’re very sorry for any disruption and can make sure that no impacted buyer is not noted of pocket,” a Barclays spokesperson stated on Sunday.

“We’re holding our name centres open for longer this weekend and we might be proactively contacting clients who could also be weak.”

The financial institution stated account balances would all be up to date by the top of Sunday and that its providers have been again up and working as regular.

Nonetheless, reviews on the web site downdetector, which displays outages, have been nonetheless of their a whole lot early on Sunday, with most individuals experiencing issues with cellular and on-line banking.

Some clients on X also replied to Barclays saying they have been nonetheless dealing with issues and asking for compensation.

Barclays is likely one of the UK’s largest banks, with greater than 20 million UK retail clients.

On Saturday, downdetector confirmed almost 5,000 points had been reported with Barclays, greater than double the quantity reported on Friday.

On Saturday afternoon, Barclays’ web site stated issues with its app and on-line banking have been ongoing, and warned clients that they could face points making and receiving funds.

The web site additionally informed clients that their excessive road branches could not be capable to help with all queries “as a result of points we’re dealing with”.

Friday, which was pay day for many individuals within the UK, was the deadline for self-assessment tax returns.

Some Barclays’ clients stated they have been unable to make their funds to HMRC.

An announcement from HMRC stated it was working intently with the financial institution to minimise the impression on these submitting self-assessments.

It confirmed that points associated to the Barclays outage wouldn’t end in late fee penalties as these don’t apply till March 1.

On X, the financial institution suggested clients dealing with difficulties accessing their cash to hunt help from family and friends or to get in contact with meals banks.

In response to 1 consumer who stated they have been unable to entry their account, the financial institution posted a hyperlink to the Trussell Belief, a charity which runs meals banks nationally.

Emily from Exeter informed the BBC that she was spending the weekend on a pal’s couch after being unable to maneuver into her new home.

“I am successfully homeless with my two kids and two cats,” she stated, including that her kids have been staying with household.

“My elimination van is deserted with every thing I’ve in it,” the 44-year-old stated.

“I am a single mom who has labored extremely laborious for this and to be left homeless is indescribable.”