Kate from ExeterSome Morrisons clients missed out on a standard Christmas dinner after their on-line orders didn’t arrive in time, leaving them to raid their cabinets to cobble collectively a festive feast.
Prospects informed the BBC their “Christmas was ruined” as they needed to make do with makeshift meals starting from potato waffles to pickled onions.
Morrisons blamed “systems issues” for the disruption confronted by clients from 23 December each in-store and on-line.
It apologised on the time and carried out further reductions, and mentioned it fulfilled many orders by Christmas Eve.
The grocery store mentioned it was nonetheless investigating the reason for the problem, however informed the BBC “it is not one thing we’ll be commenting on”.
“Our complete Christmas was ruined,” mentioned Kate, a Morrisons buyer in Exeter, who has agoraphobia and doesn’t drive.
She referred to as Morrisons a “large let down” after the grocery store didn’t ship her procuring on Christmas Eve.
“They cancelled my order with out notifying me so by the point the supply slot got here and went, the retailers had been closed,” she mentioned.
“My daughter and son had been coming for Christmas Day and Boxing Day – each are disabled so could not get to the retailers.”
She says they needed to make do with ham, pickled onions and “a number of spuds that my daughter had left over mashed up with frozen broccoli and cauliflower”.
“We principally had bubble and squeak on each Christmas and Boxing Day,” she mentioned.
Getty PhotosKate’s daughter, who makes use of a wheelchair, mentioned the household had been informed the order was cancelled two minutes earlier than retailers closed on Christmas Eve.
She mentioned she was “actually pissed off and dissatisfied” with Morrisons’ customer support.
“Christmas dinner is one thing we actually look ahead to,” she mentioned.
“If they’d been having issues the day earlier than and communicated, then individuals may have gone to different shops.
“We’ll most likely be going elsewhere subsequent Christmas.”
The grocery store has provided her £10 in loyalty factors however she is but to simply accept – and continues to be ready for a refund.
Potato waffles
John in Edinburgh additionally needed to flip to his freezer for Christmas lunch together with his companion and buddy.
He mentioned his order was initially delayed from 23 to 24 December, earlier than discovering out too late that it might not be coming in any respect.
“I referred to as them however all of the traces had been closed,” he mentioned.
“So Christmas lunch was rooster, potato waffles, some leeks I already had in and gravy.
“At the least the corporate was good.”
He mentioned that regardless of his meals not arriving, he was nonetheless charged £150 by Morrisons.
“They agreed yesterday to reimburse me however I’m nonetheless ready for the cash,” he mentioned.
“They’ve provided a £10 goodwill voucher, however I will not be utilizing them once more.”
