Monzo says it has resolved a problem affecting its cell banking app on Tuesday afternoon after 1000’s of shoppers reported difficulties accessing it.
Platform outage monitor Downdetector noticed greater than 4,000 stories from customers complaining of issues shortly after 15:00 GMT.
The corporate earlier acknowledged a problem affecting its app – telling clients who tried to make use of it that it could “not be totally practical” whereas it investigated.
A Monzo spokesperson mentioned “clients can now use the app as regular.”
“For a brief interval as we speak, we activated Monzo Stand-in – our totally unbiased backup financial institution – whereas we investigated a problem,” they informed the BBC.
“Clients had been at all times in a position to make funds with their card, withdraw money, freeze their card and ship and obtain financial institution transfers.”
Many making an attempt to open the app after 15:00 GMT on Tuesday had been met with a discover telling them “we’re experiencing points”.
This mentioned the app wouldn’t operate as regular however different providers, equivalent to viewing account particulars and transferring cash between accounts, could be out there.
Nevertheless, some customers making an attempt to entry the app took to social media to complain to Monzo that they might not view funds, current funds or make financial institution transfers.
In posts seen by the BBC, some X customers additionally informed Monzo that they had been unable to make use of their card or withdraw cash.
The BBC has requested Monzo for remark about these complaints.
The corporate has greater than 14 million private and enterprise clients throughout the UK.
It has beforehand highlighted its back-up banking infrastructure as a means it avoids large-scale outages and points for patrons – a lot of which had been seen throughout different UK banks throughout a spate of on-line outages final 12 months.
About 1.2m folks within the UK had been affected by banking outages occurring on what was pay day for many in early 2025.
