TikTok apologises after thousands of US users report app issues

TikTok’s new US proprietor has apologised to customers for “disruption” after hundreds reported points affecting the video-sharing app.

Platform outage monitor Downdetector mentioned it has seen greater than 600,000 studies of glitches from US TikTok customers over the weekend.

Issues flagged by folks embody movies showing repeatedly on “For You” feeds, some content material not displaying and new posts getting “zero views” – with points showing to proceed for some on Monday.

TikTok USDS Joint Enterprise LLC, which now oversees the platform and its operations within the US, mentioned it was “working to revive our providers following an influence outage at a US knowledge heart impacting TikTok and different apps we function”.

“We’re working with our knowledge heart companion to stabilize our service,” it added in a post on social media platform X.

“We’re sorry for this disruption and hope to resolve it quickly.”

Oracle, TikTok’s US knowledge centre companion, declined to touch upon the outage.

The cloud computing large has taken on a bigger function in TikTok’s American operations underneath a deal securing the app’s future within the US, which was finalised on Thursday.

The problems prompted hypothesis and considerations that TikTok’s glitches have been a results of its new possession or anticipated modifications to the US app’s algorithm.

US TikTok customers began complaining of points affecting their TikTok feeds and content material on Sunday.

Downdetector instructed the BBC it had seen 663,061 studies from US customers between Saturday night and Monday, with some reporting a “whole outage” throughout the platform.

Reviews appeared to fall in a single day on Sunday, earlier than climbing once more on Monday as some TikTok customers within the US awoke to continued points.

CapCut, a video modifying app owned by TikTok, additionally noticed hundreds of studies of issues from customers on Downdetector.

Customers of the video-sharing app within the US took to rival social media platforms to put up concerning the app’s issues.

“Okay so is anybody else’s TikTok being extraordinarily sluggish, retains displaying you outdated movies, would not present you what you what you truly search, and would not load sure stuff….,” one X consumer requested on Sunday.

In posts seen by BBC Information on X, some TikTok customers mentioned they may not view creator instruments on the app, together with these permitting them to see their break up of promoting income paid out by TikTok to creators behind fashionable posts.

Some additionally mentioned movies they’d uploaded to the platform didn’t have the identical visibility as they might normally, or have been “caught at zero views”.

As a part of President Donald Trump’s deal permitting TikTok to proceed working within the US, Oracle will examine and retrain a separate model of its algorithm for American customers.

The cloud large is certainly one of three managing buyers in TikTok USDS Joint Enterprise LLC, sustaining a 15% stake within the spun-off US entity.

It’s also chargeable for securing US consumer knowledge extra broadly – one thing it was already overseeing partly underneath an current safety association known as Mission Texas.