HP Options introduced a collection of expanded choices designed to reinforce IT productiveness and sustainability, together with upgraded assist companies, a brand new system registration service, and a broader portfolio of licensed refurbished PCs. The bulletins, made forward of CES 2025 in Las Vegas, goal to streamline system administration, cut back downtime, and assist circularity targets for companies worldwide.
HP’s enhanced Help Providers now leverage synthetic intelligence to proactively deal with system well being points, serving to organizations keep away from expensive disruptions. The upgrades can be found globally and cater to a variety of IT wants with three tiered packages:
- HP Important Help: Provides onsite system restore to its normal distant assist choices. Clients can choose in to obtain AI-powered system well being insights for proactive subject identification.
- HP Premium Help: Affords 24/7 distant assist, next-day onsite restore, and predictive AI instruments for figuring out system points. Finish-user alerts and automatic ticketing streamline repairs earlier than disruptions happen.
- HP Premium+ Help: Builds on Premium Help with most well-liked entry to elements and HP service specialists, making certain the quickest restore instances.
“HP helps organizations decrease worker downtime to allow them to stay productive and centered on enterprise priorities,” stated Marcos Razon, Senior Vice President and President of HP Lifecycle Providers. “Leveraging the ability of AI, HP is working to stop points for patrons earlier than they ever come up and provides assist employees the insights wanted for quicker first-time fixes.”
The improved assist packages can be found for each new and post-warranty gadgets and will be built-in into Managed Gadget Options.
HP additionally launched the HP Gadget Registration Service, designed to ease IT workloads by automating the registration of recent gadgets into fashionable administration platforms like Microsoft Intune. The service is predicted to launch globally in February 2025 and contains:
- Automated integration: Units are registered into most well-liked administration platforms throughout the manufacturing course of, lowering the necessity for guide configurations.
- Speedy registration: Units are registered inside 48 hours of delivery, permitting IT groups to assign consumer profiles earlier than supply.
- Enhanced monitoring: Automation and reporting instruments guarantee environment friendly knowledge administration and safe entry to registration knowledge.
The service is especially well timed, with assist for Home windows 10 ending in October 2025, as organizations transition getting old system fleets to fashionable platforms.
HP is rising the provision of its Licensed Refurbished PC portfolio, including extra gadgets underneath the HP Renew Options initiative. These merchandise align with rising enterprise demand for sustainable options and embody:
- HP EliteBook 830 G8 (US solely)
- HP EliteBook 840 G8
- HP EliteBook 850 G8
- HP EliteDesk Mini 800 G6
These refurbished gadgets include an ordinary one-year guarantee and provide two- or three-year offsite assist packages. Availability will develop to the UK, Spain, Sweden, and the Netherlands in April 2025, becoming a member of the U.S. and France.
“Organizations are more and more implementing circularity into enterprise practices, pushed by shopper preferences, buyer commitments, and new authorities rules,” stated Grant Hoffman, Senior Vice President of Operations and Portfolio at HP Options. “We’re driving a broader mixture of HP Licensed Refurbished gadgets with availability throughout extra nations to offer dependable options that meet each efficiency and sustainability necessities.”
