In late 2022, my spouse and I have been lastly capable of lock in matching 20-year time period life insurance coverage insurance policies at an inexpensive charge via Policygenius. For 3 years prior, I had been involved that I wouldn’t be capable of get authorized at an inexpensive value—all due to a mistake I made by visiting an overzealous sleep middle.
Again in 2016, I used to be bored with paying $1,800 a month for a medical health insurance plan with UnitedHealthcare and by no means utilizing it. I hadn’t seen a physician in years, so when a brand new sleep middle opened up close by, I figured I would as nicely get checked for loud night breathing and put my insurance coverage to make use of.
In fact, one test was a full battery of exams, costing my insurance coverage firm about $3,800. At first, I felt good—I used to be lastly getting one thing for all these insurance coverage premiums! However little did I do know, that go to would come again to hang-out me. The unlucky consequence of going to the physician was being flagged with a “sleep-related” situation, equivalent to sleep apnea, which made it a lot tougher to qualify for inexpensive life insurance coverage later.
After I tried to resume my 10-year time period life coverage via USAA, they quoted me round $450/month—up from the unique $40/month. A ridiculous 11X greater! No thanks. I am going to look elsewhere.
My First Two Life Insurance coverage Errors
My first actual life insurance coverage mistake was going to a physician earlier than renewing my coverage. Had I saved a clear medical document—other than routine physicals—my new coverage would have price nearer to $120/month now that I used to be 10 years older. All the time lock down an affordable life insurance policy before seeing the doctor for something out of the same old.
However frankly, the first mistake was solely getting a 10-year time period coverage at age 36. I ought to have gone for a 30-year term at around age 30. After 30, life tends to get far more difficult with housing and household.
Only a yr later, I took out one other $1+ million mortgage to purchase a fixer-upper. Three years later, my son was born. When you may have youngsters and debt, life insurance coverage turns into a precedence. A 30-year coverage again then would’ve price me about $30/month—an absolute cut price in hindsight.
No less than I managed to course-correct by securing a brand new 20-year, $750,000 time period coverage via Policygenius for $110/month in 2023. They matched us with SBLI, a service prepared to underwrite each me and my spouse, even with my prior sleep middle go to.
However then I made one other mistake—by far the worst one but. It sickens me to jot down this, however as all the time on Monetary Samurai, I share each the wins and the painful losses to try to assist as many individuals as doable.
The Worst Life Insurance coverage Mistake Doable
My spouse not too long ago requested me to ship her our rental insurance coverage coverage from USAA as a result of Wells Fargo, which holds our remaining rental property mortgage, wanted proof of protection.
After I logged into my USAA dashboard, one thing odd caught my eye:
“Degree Time period Sequence V Coverage – $1,000,000 for 10 years.”
It appeared like my previous time period life coverage, so I clicked in. After which—WHAM.
The quantity that jumped out? $885.79/month.
What the hell? What was this doing right here? Was this an commercial or what?
No one of their proper thoughts would pay practically $900 a month for only a $1 million time period coverage—until they have been terminally unwell and had no different choices. I actually wouldn’t.
However dread started creeping in. What if I had been paying this all alongside?
I rapidly logged into my Citi checking account, the place USAA autopays are debited, to research.
Unnoticed Fee For Two Years
Here is what I found after I logged into my financial institution and looked for USAA. And let me let you know, it wasn’t good.
To my horror, I had been paying over $800/month to USAA for not less than 18 months straight. That’s way back to my financial institution’s customized search would let me go.
My abdomen sank. How might I be so careless?
Again in late 2022, I assumed I instructed USAA I wasn’t prepared to resume my 10-year time period life coverage after they quoted me ~$450/month—a drastic bounce from my authentic $40/month charge.
So why, with out my consent, why did they cost me much more?
Since my authentic 10-year time period coverage with USAA expired in January 2023, I’ve paid over $20,000 in premiums to USAA regardless of considering my coverage had ended!
My entire level of getting a brand new 20-year, $750,000 term-life insurance coverage coverage via PolicyGenius in 2022 was in order that I would not need to pay the brand new $450/month charge USAA quoted me again in 2017. Oh my.
How May I Have Missed Overpaying for So Lengthy?
I’ve requested myself this query greater than a dozen instances. Listed here are 5 causes:
- Bundled protection: USAA handles a number of insurance coverage strains for me—rental properties, auto, umbrella, beneficial private property—so when an $800+ cost hit, I didn’t assume a lot of it.
- Inconsistent billing cycles with auto-debiting: USAA payments me month-to-month, semi-annually, and yearly throughout completely different insurance policies. At any time when I noticed a big cost, I assumed it was for a quarterly umbrella renewal or one thing related.
- Unhealthy timing: Typically I didn’t see the cost in any respect. If I didn’t log into my financial institution that week, the transaction acquired buried by the point I checked.
- Blind belief: I trusted USAA to do the appropriate factor. It by no means crossed my thoughts that they’d proceed my 10-year time period life coverage and cost me 18X extra per thirty days than I’d been paying. I have been a loyal buyer for 23 years.
- Money circulation cushion: I’m lucky to have sturdy financial savings habits and strong money circulation. The $740–$885 month-to-month cost for over two years didn’t affect my spending conduct. I save first, spend later—however the draw back is being much less watchful with bills.
Regardless of all this, I take accountability. Nobody pressured me to arrange auto-debit. I ought to’ve been extra diligent about reviewing my funds recurrently.
Don’t Count on Your Insurance coverage Provider to Voluntarily Save You Cash
Since 2020, I’ve had a number of conversations with my insurance coverage supplier about property, auto, and life protection. Not as soon as did a consultant flag my life insurance coverage coverage or ask, “Whoa—are you positive you wish to pay over $700 a month for this? Let’s see if there’s a extra inexpensive possibility that matches your scenario.”
As an alternative, I obtained periodic nudges—emails and calls—urging me to extend my property insurance coverage protection. That meant coordinating with a property assessor, letting them in, and finally paying extra when the coverage renewed.
Don’t be lulled into considering your insurance coverage firm is actively looking in your greatest monetary pursuits. Their job is to guard you from danger, sure, however they’re additionally a enterprise. When you arrange auto-debit, they’ll quietly elevate premiums, and also you may not even discover. On the finish of the day, they’ve a fiduciary responsibility—to not you—however to their shareholders.
Is It Authorized for Life Insurance coverage to Routinely Renew Like This?
A few of you might need empathy and marvel if jacking up a buyer’s life insurance coverage charge by 18 instances or extra is authorized. Sadly, the reply appears to be sure.
In case your authentic coverage has a “assured renewal” clause, and also you don’t explicitly cancel, the insurance coverage firm can proceed the protection as an yearly renewable time period (ART) coverage.
This implies:
- You retain your protection with out new underwriting
- However the premium skyrockets yearly as you age
Most individuals don’t notice this clause even exists. It’s typically buried deep within the superb print. Due to this fact, one other step for all of us is to completely learn the contract and ask questions on issues you do not perceive. Do not simply belief your insurance coverage service to do the appropriate factor.
So technically, USAA didn’t break the legislation—however they positive didn’t do me any favors. The consultant instructed me they’ve purchasers who pay these big premiums as a result of they merely cannot get protection elsewhere.
Many policyholders fall into this lure. They assume the coverage simply ends—or that premiums keep flat. Insurers financial institution on that assumption to make most income.
What I Did to Attempt And Get A Refund
Not one to lie down and get trampled on backwards and forwards by a 7-ton elephant, I made a decision to contest the costs. I assumed I clearly instructed USAA in 2019 I might not renew the coverage at their quoted charge of ~$440/month. So I most actually wouldn’t have agreed to $720/month in January 2023 and the latest $886/month prices.
Here is what I did
1. Known as USAA Instantly
Defined:
- I used to be not clearly notified of the shift from stage time period to annual renewable time period (ART)
- I explicitly declined their renewal supply i
- I solely simply found the $885.79/month prices
- I’m requesting a retroactive cancellation and full refund of premiums charged for the reason that time period expired
I used agency however respectful language, equivalent to:
“I might by no means have agreed to proceed protection at this charge. I really feel misled and would really like a refund for all premiums charged after my stage time period expired.”
2. Escalate if Essential Or Desired
If USAA doesn’t do one thing, I could file complaints with:
- My state’s insurance coverage commissioner
- The Higher Enterprise Bureau (BBB)
- The Shopper Monetary Safety Bureau (CFPB)
These companies observe complaints and put strain on firms to resolve points.
My Life Insurance coverage Premium Refund Request
I perceive I obtained protection in the course of the time I used to be paying premiums. Had I bought a brand new 20-year time period coverage beginning at age 45, I might’ve anticipated to pay round $150/month, or $1,800/yr. I additionally acknowledge that if I had died throughout this era, USAA possible would have paid out the $1 million demise profit to my spouse. Fortunately, I’m nonetheless alive—so right here we’re.
That mentioned, I’m not asking for a full refund of the $20,000+ I paid. As an alternative, I imagine a $16,000 refund is a good compromise ($20,000 I paid minus the $4,000 I might have been prepared to pay for 2 plus years).
No wholesome 45-year-old male in 2023 would knowingly comply with pay $886/month for a $1 million time period life coverage. That’s not simply overpriced—it’s freeway theft. I really feel like USAA mugged me for my pockets after which slashed my tires on the way in which out.
How USAA Initially Responded
After I first known as USAA to elucidate what had occurred, the life insurance coverage consultant I spoke with was dismissive. She mentioned there can be no refund and that the most effective she might do was cancel the coverage. She claimed USAA had despatched a notification concerning the renewal—one I by no means noticed—and added that some members proceed paying the exorbitant charge for no matter motive, which in her view justified the shortage of follow-up.
After the decision, I sat in silence for about 20 minutes, feeling defeated. Then I made a decision to name again—this time to request proof of the place the notification had been despatched. As a result of actually, is a notification legitimate if the consumer by no means sees it or confirms their intent? I don’t assume so. A default setting that quietly prices a buyer 18X extra with out specific affirmation feels predatory.
The second consultant I reached was far more empathetic. She mentioned she wouldn’t have paid that premium both. She defined that the notification had been despatched to my on-line message middle. Certain sufficient, after I scrolled again to November 2022, I lastly discovered it.
Possibly an e mail alert had been despatched to let me know there was a brand new message in my inbox—but when so, I missed it. Fortunately, this rep took my issues critically. She mentioned she’d escalate the problem to her supervisor and the “Member Advocacy Workforce.” Hallelujah.
She assured me the advocacy staff would do an intensive evaluation, together with listening to our recorded calls and analyzing the total account historical past.
The Suggestions From USAA After Their Investigation
The consultant from the Member Advocacy Workforce got here again with a proposal: a credit score of two months’ premiums totaling $1,771.58. It was an excellent first step, however nonetheless felt far brief. I had hoped for a extra affordable compromise—one thing nearer to a $16,000 credit score.
Then the tone shifted. She famous that after reviewing name logs relationship again to 2022, she didn’t hear me explicitly say I didn’t wish to renew the coverage. As an alternative, she claimed I used to be merely inquiring about my choices. To me, that ought to’ve strengthened my case—why would I be asking about choices if I supposed to maintain paying an exorbitant premium? However she disagreed.
So I inspired her to dig deeper into their name logs, additional again in time, to see if there was any document of me clearly expressing my unwillingness to pay a fortune for all times insurance coverage. She agreed and requested me to e mail any supporting info I might discover within the meantime.
Proof I Wasn’t Keen To Pay the Greater Premium
I searched my archives and located two articles I had written that clearly documented my battle to seek out an inexpensive life insurance coverage coverage earlier than my 10-year time period was set to lapse. I despatched each to USAA, full with publication dates, to bolster my place.
- “Convert Term Life Into Permanent Life Insurance To Keep Your Rate Class” – Printed June 5, 2020
This submit outlines how, after my son was born in 2017, I contacted USAA to discover extending my coverage. After present process a medical examination, I used to be shocked to seek out my premium bounce from $40/month to $450/month because of sleep apnea. I declined the supply, stating it was far too costly, and made it clear I might seek for a extra inexpensive possibility. - “How I Finally Got An Affordable Life Insurance Policy With No Medical Exam” – Printed December 21, 2021
This text particulars how, after years of looking out, I lastly secured a 20-year, $750,000 time period coverage via SBLI for $110/month. I famous that I used to be prepared to hold each insurance policies briefly—doubling protection for a yr—whereas getting ready to transition off the USAA plan.
These publicly documented posts present my intent and efforts to keep away from high-cost life insurance coverage by USAA and show I by no means agreed to such a steep renewal. I might solely hope they assist USAA reevaluate their place.
Laborious to Belief USAA With Our Insurance coverage Wants Anymore
Sadly, USAA got here again from additional investigation and mentioned the $1,771.58 credit score was the most effective they might do. They have been shutting the case. Ugh.
What’s most disappointing is that, after 23 years as a loyal USAA member, I really believed the corporate would do proper by me. I’ve constantly paid my premiums on time and have been a accountable, engaged buyer.
Most individuals don’t absolutely perceive the intricate particulars of life insurance coverage insurance policies, renewals, and their superb print. I did my greatest to remain knowledgeable, but I nonetheless really feel like I used to be misled and finally taken benefit of. Communication isn’t efficient if the opposite aspect would not obtain or acknowledge.
And not using a extra equitable decision, it is laborious for me to proceed inserting my belief in USAA.
The One Silver Lining From This Careless Debacle
If there’s any silver lining, it’s this: by sharing my story, I hope to stop not less than one particular person from falling into the identical lure. Don’t assume your time period life insurance coverage coverage ends when the time period is up—it typically doesn’t. Except you actively cancel it, it might auto-renew, and the premiums can skyrocket.
All this time, I assumed I used to be being a accountable father and husband—saving cash and defending my household in case I have been to go. In actuality, I used to be a careless idiot who didn’t double-check his bills.
In consequence, I truly put my household in a extra compromised place because of our lowered month-to-month money circulation. I had bought a house in October 2023, which drained my liquidity and elevated my stress for not less than six months.
The primary yr after a house buy is the most financially vulnerable time and I positive might have used that additional ~$800/month in medical health insurance premiums I did not notice I used to be paying.
Tricks to Save Cash on Life Insurance coverage Premiums
- Be loud and clear about your intentions on recorded calls—don’t assume something shall be understood or famous until you say it explicitly.
- Assessment your bills month-to-month. Don’t let auto-debits go unchecked. If one thing appears off, cancel or examine instantly.
- Lock in a 30-year time period life coverage round age 30 when you’re nonetheless younger and sure more healthy for the most effective charge. Your life will most definitely get extra difficult and costly.
- Keep away from pointless physician visits proper earlier than making use of for all times insurance coverage—they could uncover minor points that elevate your premium.
- Don’t count on your insurance coverage service to proactively prevent cash. Their objective is to maximise income, not look out for you.
- If you happen to’ve had well being points, go on a well being kick for not less than six months—then reapply to attempt qualifying for a greater charge.
- Regardless of how badly you fail, hold preventing to guard your loved ones’s monetary safety. Nobody else will do it for you.
Going ahead, I’m returning to my “broke mindset”—conserving my checking account lean, like a university pupil on minimal wage. Having additional money circulation felt good, however for me, it bred complacency and laziness. That ends now.
As punishment for my carelessness, I’m committing to a strict no-spend challenge till I make up for the $14,228.42 in extreme life insurance coverage premiums I paid ($20,000 whole minus the $1,771.58 refund and the $4,000 I might’ve paid for 26 months of protection). Alternatively, I’ll aspect hustle or make new investments to recoup the $14,228.42 in overcharges.
I’ve already spent hours preventing my case and penning this submit, and I hope it helps you make higher life insurance coverage choices. Now it’s time to maneuver ahead in the way in which solely I understand how.
Readers, have you ever ever gone via one thing related with a life insurance coverage coverage—or some other services or products? Have you ever ever found you have been paying for one thing you didn’t notice, due to auto-debiting or simply plain oversight? If that’s the case, please share your story so I don’t really feel like the one one who acquired duped by carelessness. Distress loves firm—and possibly we are able to all study slightly from one another’s errors.
Life Insurance coverage Coverage Suggestion
When you’ve got debt and dependents, getting life insurance coverage is without doubt one of the most accountable monetary strikes you may make. I like to recommend trying out Policygenius, an insurance coverage market I’ve trusted for over 10 years. Merely enter your protection wants, and Policygenius will match you with top-rated carriers providing aggressive charges.
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